General Conditions of Sale
Information We Collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse our website, we collect information about the web pages or products that you view, the websites or search terms that referred you to our site, and the pages you exit our site.
When you make a purchase or attempt to make a purchase through our website, we also collect certain personal information, such as your name, billing address, shipping address, payment information (including credit card details), email address, and phone number. We refer to this information as "Order Information".
How We Use Your Personal Information
We generally use the Order Information we collect to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the information we automatically collect to understand how our customers interact with our website, to help us improve our website and the advertisements we present to you, and to measure the effectiveness of our marketing campaigns.
Sharing Your Personal Information
We do not share your personal information with third parties except in the following cases:
- We share your information with our service providers to help us provide our services, such as payment processing, order fulfillment, package delivery, promoting our products, analyzing the usage of our site, and protecting against fraud.
- We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, court order, or similar government request, or to protect our rights, privacy, security, or property, or those of our customers or other relevant parties.
Security of Your Personal Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your information from loss, misuse, unauthorized access, disclosure, or alteration. However, despite our efforts to protect your personal information, we cannot guarantee that the security measures in place will be sufficient to prevent all forms of hacking or data theft.
You have certain rights regarding your personal information, including:
- The right to know what personal information we have about you and how we use it.
- The right to request that your personal information be corrected, updated, or deleted.
- The right to object to the use of your personal information for direct marketing purposes.
- The right to request that we transfer your personal information to another service provider.
How to Contact Us
We are happy to answer any questions and assist in resolving any issues related to your personal information.
Shipping Policy of Feel-Zen
We ship our products worldwide. Here is our shipping policy:
We process orders within 1 to 3 business days. Orders placed on weekends or holidays will be processed on the next business day.
We offer several shipping methods depending on the destination of your order:
- Standard Delivery: Estimated delivery time of 30 business days
- Express Delivery: Estimated delivery time of 7 to 15 business days
Delivery times are approximate and may vary depending on the destination and weather conditions.
Shipping fees depend on the weight and destination of your order. The exact shipping fees will be calculated during checkout and displayed on the order confirmation page.
We will provide a tracking number for each shipped order. You can use this number to track your order online.
If your order does not arrive within the estimated delivery time, please contact us so that we can investigate the situation.
Taxes and Customs Duties
Taxes and customs duties may be applied to your order depending on the destination. These fees are your responsibility and must be paid upon delivery.
We strive to provide fast and reliable shipping service to all our customers. Thank you for trusting us with your shipping needs.
Refund Policy of Feel-Zen
We are confident that you will be satisfied with your purchase from Feel-Zen. However, if you need to return a product, here is our refund policy:
If you wish to return a product, you must contact us within 14 days of receiving your order to request a return and obtain a return authorization.
Returned products must be new, unused, unwashed, and in their original packaging with all tags and accessories attached. Returned products that do not meet these criteria will not be refunded and will be returned to you.
You are responsible for the return shipping costs.
Once we receive the product, we will conduct an examination to ensure that it complies with our return policy. If the product meets our return criteria, we will process a refund within 14 days of receiving your product. The refund will be made using the payment method used for the purchase.
We cannot offer refunds for damaged or used products, or for products returned without prior authorization. We also cannot offer refunds for personalized products or items on sale or clearance.
We reserve the right to modify this refund policy at any time and without notice.
If you have any questions or concerns regarding our refund policy, please feel free to contact us. We will be happy to assist you.