Customer: any professional or natural person capable under Articles 1123 and following of the Civil Code, or legal entity, who visits the Site subject to these general conditions. Services: https://feel-zen.com/ provides Customers with:
Content: All elements constituting the information present on the Site, in particular texts - images - videos.
Customer Information: Hereinafter referred to as "Information(s)" which correspond to all personal data that may be held by https://feel-zen.com/ for the management of your account, customer relationship management, and for analysis and statistical purposes.
User: Internet user connecting and using the aforementioned site.
Personal Information: "Information that allows, in any form whatsoever, directly or not, the identification of the natural persons to whom it applies" (Article 4 of Law No. 78-17 of January 6, 1978).
The terms "personal data," "data subject," "data processor," and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).
1. Presentation of the website
In accordance with Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the website https://feel-zen.com/ are informed of the identity of the various stakeholders involved in its implementation and monitoring:
Owner: FEEL ZEN Share capital of €5000 - 35 Rue Casimir Brenier Isère France 38000 Grenoble Publication Manager: FEEL ZEN - firstname.lastname@example.org The publication manager is a natural person or a legal entity. Webmaster: FEEL ZEN - email@example.com
Host: Shopify - 151 O'Connor Street Ground Floor K2P 2L8 Ottawa 613 241-2828 Data Protection Officer: FEEL ZEN - firstname.lastname@example.org
2. General conditions of use of the site and the services offered
The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable International Regulations. The Customer may not in any way reuse, assign or exploit for his own account all or part of the elements or works on the Site.
The use of the site https://feel-zen.com/ implies full and complete acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time; users of the site https://feel-zen.com/ are therefore invited to consult them regularly.
This website is normally accessible to users at all times. An interruption for technical maintenance reasons may be decided by https://feel-zen.com/, which will then endeavor to inform users in advance of the dates and times of the intervention. The website https://feel-zen.com/ is regularly updated by https://feel-zen.com/ representative. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible to become acquainted with them.
3. Description of services provided
The website https://feel-zen.com/ aims to provide information about all of the company's activities. https://feel-zen.com/ strives to provide as accurate information as possible on the site https://feel-zen.com/. However, it cannot be held responsible for omissions, inaccuracies, and deficiencies in the update, whether caused by it or by third-party partners who provide this information.
All the information indicated on the site https://feel-zen.com/ is given for information purposes only and is subject to change. Furthermore, the information on the site https://feel-zen.com/ is not exhaustive. They are given subject to modifications that may have been made since they were put online.
4. Contractual limitations on technical data
The objective is to provide a service that ensures the best rate of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, in particular for the purposes of maintenance, improvement of its infrastructure, failure of its infrastructure, or if the Services and Services generate traffic deemed abnormal.
https://feel-zen.com/ and the host cannot be held responsible for any malfunction of the Internet network, telephone lines, or computer and telephone equipment, in particular due to network congestion preventing access to the server.
5. Intellectual property and counterfeiting
https://feel-zen.com/ is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, regardless of the means or process used, is prohibited, except with the prior written authorization of: https://feel-zen.com/.
Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of Articles L.335-2 and following of theIntellectual Property Code.
6. Limitations of liability
https://feel-zen.com/ cannot be held responsible for any direct or indirect damage caused to the user's equipment when accessing the website https://feel-zen.com/, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the occurrence of a bug or incompatibility.
https://feel-zen.com/ cannot be held responsible for any indirect damages (such as a loss of market or loss of opportunity) resulting from the use of the site https://feel-zen.com/. Interactive spaces (possibility to ask questions in the contact area) are available to users. https://feel-zen.com/ reserves the right to delete, without prior notice, any content posted in this space that would contravene the applicable legislation in France, in particular the provisions relating to data protection. If necessary, https://feel-zen.com/ also reserves the right to question the civil and/or criminal liability of the user, in particular in the event of a racist, abusive, defamatory, or pornographic message, regardless of the medium used (text, photograph, etc.).
7. Personal Data Management
The Client is informed about the regulations regarding marketing communication, the Law of June 21, 2014, for Confidence in the Digital Economy, the Data Protection Act of August 6, 2004, as well as the General Data Protection Regulation (GDPR: EU Regulation 2016/679). 7.1 Data Controllers
For Personal Data collected during the creation of the User's personal account and their navigation on the Website, the data controller for Personal Data is: FEEL ZEN. https://feel-zen.com/ is represented by FEEL ZEN, its legal representative.
As the data controller for the collected data, https://feel-zen.com/ is committed to respecting the legal provisions in force. It is the Client's responsibility, in particular, to establish the purposes of their data processing, to provide their prospects and customers with complete information regarding the processing of their personal data based on their consents, and to maintain an accurate record of the processing activities. Whenever https://feel-zen.com/ processes Personal Data, https://feel-zen.com/ takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which https://feel-zen.com/ processes them.
7.2 Purpose of the Collected Data
https://feel-zen.com/ may process all or part of the data for the following purposes:
- To enable navigation on the Website and the management and traceability of the services and orders placed by the user: connection and usage data, billing information, order history, etc.
- To prevent and fight against computer fraud (such as spamming, hacking): computer hardware used for navigation, IP address, hashed password.
- To improve navigation on the Website: connection and usage data.
- To conduct optional satisfaction surveys on https://feel-zen.com/: email address.
- To conduct communication campaigns (SMS, email): phone number, email address.
https://feel-zen.com/ does not commercialize your personal data, which are used solely out of necessity or for statistical and analytical purposes.
7.3 Right of Access, Rectification, and Objection
In accordance with the applicable European regulations, Users of https://feel-zen.com/ have the following rights:
- Right of access (Article 15 GDPR) and right to rectification (Article 16 GDPR), updating, and completeness of Users' data, right to lock or erase personal data of Users (Article 17 GDPR) when they are inaccurate, incomplete, ambiguous, outdated, or when their collection, use, communication, or storage is prohibited.
- Right to withdraw consent at any time (Article 13-2c GDPR).
- Right to restrict the processing of Users' data (Article 18 GDPR).
- Right to object to the processing of Users' data (Article 21 GDPR).
- Right to data portability for the data provided by Users, when the processing is based on consent or a contract (Article 20 GDPR).
- Right to define the fate of Users' data after their death and to choose to whom https://feel-zen.com/ should or should not disclose their data to a designated third party.
As soon as https://feel-zen.com/ becomes aware of the death of a User and in the absence of instructions from the User, https://feel-zen.com/ undertakes to destroy the User's data, unless their retention is necessary for evidentiary purposes or to fulfill a legal obligation.
If the User wishes to know how https://feel-zen.com/ uses their Personal Data, request rectification, or object to their processing, the User can contact https://feel-zen.com/ in writing at the following address: FEEL ZEN
35 Rue Casimir Brenier, Isère, France, 38000 Grenoble.
In this case, the User must indicate the Personal Data they would like https://feel-zen.com/ to correct, update, or delete, while identifying themselves precisely with a copy of an identity document (ID card or passport).
Requests for the deletion of Personal Data will be subject to the obligations imposed on https://feel-zen.com/ by law, especially with regard to the retention or archiving of documents. Finally, Users of https://feel-zen.com/ have the right to file a complaint with supervisory authorities, including the CNIL (https://www.cnil.fr/fr/plaintes).
7.4 Non-disclosure of personal data
https://feel-zen.com/ undertakes not to process, host, or transfer the Information collected on its Clients to a country located outside the European Union or recognized as "not adequate" by the European Commission without informing the client beforehand. However, https://feel-zen.com/ remains free to choose its technical and commercial subcontractors on the condition that they provide sufficient guarantees regarding the requirements of the General Data Protection Regulation (GDPR: EU Regulation 2016/679).
https://feel-zen.com/ is committed to taking all necessary precautions to preserve the security of the Information and, in particular, to prevent it from being disclosed to unauthorized third parties. However, if an incident affecting the integrity or confidentiality of the Client's Information is brought to the attention of https://feel-zen.com/, it must promptly inform the Client and provide them with corrective measures. Furthermore, https://feel-zen.com/ does not collect any "sensitive data."
The User's Personal Data may be processed by subsidiaries of https://feel-zen.com/ and subcontractors (service providers) solely for the purposes stated in this policy.
Within the limits of their respective roles and for the purposes mentioned above, the main persons who may have access to the User's data from https://feel-zen.com/ are primarily the agents of our customer service.
8. Incident Notification
Despite the efforts provided, no method of transmission over the Internet and no electronic storage method is completely secure. Consequently, we cannot guarantee absolute security. If we become aware of a security breach, we will notify the affected users so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our clients of any matters related to the security of their accounts and to providing them with all the necessary information to help them comply with their own regulatory reporting obligations.
No personal information of the user of the website https://feel-zen.com/ is published without the user's knowledge, exchanged, transferred, assigned, or sold on any medium to third parties. Only the hypothesis of the acquisition of https://feel-zen.com/ and its rights would allow the transmission of said information to the potential acquirer, who would, in turn, be bound by the same obligation of storing and modifying data concerning the user of the website https://feel-zen.com/. Security
To ensure the security and confidentiality of Personal Data and Health Data, https://feel-zen.com/ uses protected networks through standard devices such as firewalls, pseudonymization, encryption, and passwords.
When processing Personal Data, https://feel-zen.com/ takes all reasonable measures to protect them from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
9. Hyperlinks, Cookies, and Internet Tags
The website https://feel-zen.com/ contains a number of hyperlinks to other websites, established with the authorization of https://feel-zen.com/. However, https://feel-zen.com/ does not have the ability to verify the content of the visited sites and therefore assumes no responsibility for it. Unless you choose to disable cookies, you agree that the site may use them. You can disable these cookies at any time and free of charge through the disabling options provided and mentioned below, knowing that this may reduce or prevent accessibility to all or part of the services offered by the site.
A "cookie" is a small information file sent to the User's browser and stored within the User's terminal (e.g., computer, smartphone) (hereinafter referred to as "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, as well as the date and time of access. Cookies pose no risk of damaging the User's terminal.
https://feel-zen.com/ may process information about the User's visit to the Site, such as the pages viewed and the searches performed. This information allows https://feel-zen.com/ to improve the content and User's navigation experience on the Site.
Cookies that facilitate navigation and/or the provision of services offered by the Site can be configured by the User's browser to allow the User to decide whether or not to accept them, either systematically or based on their issuer. The User can also configure their browser software to be prompted to accept or reject Cookies on a case-by-case basis before a Cookie is stored on their terminal. https://feel-zen.com/ informs the User that, in this case, certain features of their browser software may not be fully available.
If the User refuses to store Cookies on their terminal or browser or deletes those that are already stored, the User is informed that their navigation and experience on the Site may be limited. This may also be the case when https://feel-zen.com/ or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings, or the country from which the terminal appears to be connected to the Internet.
In such cases, https://feel-zen.com/ declines all responsibility for any consequences related to the degraded functioning of the Site and the services possibly offered by https://feel-zen.com/, resulting from (i) the refusal of Cookies by the User or (ii) the inability of https://feel-zen.com/ to store or consult the Cookies necessary for their operation due to the User's choice. The configuration of each browser for managing Cookies and User preferences is different. It is described in the browser's help menu, which will provide information on how the User can modify their Cookie preferences.
At any time, the User can choose to express and modify their preferences regarding Cookies. https://feel-zen.com/ may also use the services of external providers to assist in collecting and processing the information described in this section.
Furthermore, by clicking on the dedicated icons for the social media platforms Twitter, Facebook, Linkedin, and Google Plus displayed on the website of https://feel-zen.com/ or in its mobile application, and if the User has accepted the deposit of cookies by continuing their navigation on the website or mobile application of https://feel-zen.com/, Twitter, Facebook, Linkedin, and Google Plus may also deposit cookies on your devices (computer, tablet, mobile phone).
These types of cookies are only deposited on your devices if you consent to it by continuing your navigation on the website or mobile application of https://feel-zen.com/. Nevertheless, at any time, the User may withdraw their consent to https://feel-zen.com/ depositing this type of cookies.
9.2. INTERNET TAGS ("TAGS")
https://feel-zen.com/ may occasionally use Internet tags (also known as "tags," "action tags," one-pixel GIFs, transparent GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a specialist web analysis partner that may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.
These tags are placed both in online advertisements that allow Internet users to access the Site and on various pages of the Site.
This technology allows https://feel-zen.com/ to evaluate the responses of visitors to the Site and the effectiveness of its actions (e.g., the number of times a page is opened and the information viewed), as well as the User's use of the Site.
The external provider may potentially gather information about visitors to the Site and other websites through these tags, compile reports on the Site's activity for the attention of https://feel-zen.com/, and provide other services related to the use of the Site and the Internet.
10. Applicable Law and Jurisdiction
Any dispute relating to the use of the site https://feel-zen.com/ is subject to French law. Except where prohibited by law, exclusive jurisdiction is given to the competent courts of Grenoble.