Frequently Asked Questions

The Feel Zen FAQ page answers all your frequently asked questions. Find the answers to your inquiries about orders, returns, payments, and much more. We are here to assist you in finding what you need to feel Zen.

1. What payment methods are accepted by Feel Zen? Feel Zen accepts payments by credit card (Visa, Mastercard, American Express), as well as payments via PayPal.
   
   
2. How can I track my order? Once your order is placed, you will receive a confirmation email containing a tracking number for your package. This way, you can track the progress of your order from your customer account on our website.
   
   
3. What is the delivery time for my order? The delivery time varies depending on the destination and the chosen delivery method. For orders within metropolitan France, the standard delivery time is typically 5 to 10 business days.
   
   
4. How can I return an item? If you wish to return an item, you have a period of 14 days from the receipt of your order to contact us and inform us of your decision. We will then provide you with the steps to proceed with the return of your item.
   
   
5. How to contact Feel Zen customer service? You can contact our customer service through our contact form on our website or by sending an email to contact@feel-zen.com.
   
   
6. What is Feel Zen's privacy policy? We respect the privacy of our customers and are committed not to disclose their personal information to third parties without their consent. You can review our complete privacy policy on our website.
   
   
7. What is Feel Zen's warranty policy? All our products are covered by a 2-year conformity guarantee. If you encounter an issue with any of our products, do not hesitate to contact us so that we can assist you in resolving the problem.